Term Conditions and Privacy

Business Privacy Policy

This privacy policy sets out how Smart Blinds and Shades uses and protects any information that you give Smart Blinds and Shades when you use this website. Smart Blinds and Shades is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Smart Blinds and Shades may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2019.

What we collect

With your permission we may collect the following information:

    Contact information including email address & phone number(s)
    Demographic information such as postcode
    Other information relevant to customer service and/or offers

What we do with the information we gather

We require this information in particular for the following reasons:

    Internal record keeping.
    We use the information to improve our products and services.
    If you were opt-in we may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address which you have provided.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will only collect your personal information based on your consent and you may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want the information to be used by us for direct marketing purposes. If you do not click one of the boxes none of your data will be stored.

If you have previously agreed to us using your personal information for direct billing or shipping purposes, you may change your mind at any time by writing to or emailing us.

Third Parties

We will never sell, distribute, or lease your personal information to third parties unless we are required by law to do so. If you are opt-in we may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Retention of Personal Information

How long we keep your personal information will vary and will depend on the purpose of your account information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.

Shipments & Returns - Weather and/or COVID may cause shipping delays.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS, USPS, or FedEx with tracking and drop-off without signature. If you prefer delivery by UPS Extra with the required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package.

Shipping fees include handling and packing fees. Transport fees vary according to the total weight of the shipment. We advise you to group your items in one order as we will not group two distinct orders separately placed, and shipping fees will apply to each of them. Boxes are amply sized and your items are well-protected. Returns can be issued if the item(s) arrive damaged, and must be sent back within 14 days from the day you received the package and must include the receipt and original packaging and the item(s) arrived damaged and were no fault of your own. Custom orders non-refundable.
For complete shipping and returns information visit the delivery and returns page.

By clicking to proceed you agree you understand and are over 18 or older, or have absolute permission from your legal guardian to purchase from our site.


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